Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.
Orders confirmed before 11am will be sent out in the afternoon on that day itself, otherwise, orders will be sent out the following day.
We are unable to amend any orders as we process orders immediately when payment is confirmed. Any amendments may cause delay in the delivery of your order.
For special orders or consultations, please feel free to email us at firstname.lastname@example.org or you can go to our Instagram @gtnckorea_sg (https://www.instagram.com/gtnckorea_sg) and leave us a private message and we will reply you as soon as possible.
Please contact us immediately at email@example.com or message us at our instagram @gtnckorea_sg with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
Yes. We do wholesale and distribution. Feel free to contact us at firstname.lastname@example.org if you are interested to buy in bulks.
(More details can be found when you check out your items)
We offer Tiered Shipping throughout Singapore except for restricted areas. Please provide us with a valid shipping address and contact details.
For orders below SGD45 (after discount), a $3.50 shipping fee will apply.
For orders above SGD45, Free shipping via Ninjavan.
For self collection, orders will only be processed after full payment has been made by paypal, paynow or bank transfer. Please refer to the self collection below to find out more information on the latest meet up venue and time.
For urgent shipping request, please email us at email@example.com or go to our Instagram @gtnckorea_sg (https://www.instagram.com/gtnckorea_sg) and leave us a private message. We will try our best to accommodate to your request.
Tracking number will be provided when we sent out your package.
We are closed for delivery on Saturdays, Sundays and on Singapore Public Holidays.
Shipping may take longer during sales periods, holidays and extreme weather.
Unfortunately once your order has been paid and processed, we are unable to change your shipping method.
Alternatively, please email us at firstname.lastname@example.org if you are unable to track your package in the link above.
The delivery address for an order must be a valid address - we do not ship to P.O. Box or Parcel Lockers.
Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, please email us at email@example.com or dm us at our instagram @gtnckorea_sg immediately.
Once the package is delivered, GTNC Singapore will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
Unfortunately, our are closed during Public Holidays therefore your orders will be processed on the next working day.
Returns and exchange policy
1. For incorrect item, the items must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
2. For defective item, please contact us immediately at firstname.lastname@example.org or message us at our instagram @gtnckorea_sg with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
All our products are clinically tested and safe for the skin.
The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients.
Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients.
If you experienced an allergic reaction, please email us at email@example.com detailed description of what occurred along with the pictures.
We will communicate this and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items.
Please review your cart before completing the order.
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. Please also check the ingredients listing before completing your purchase to identify any allergens.
We pride ourselves on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties.
Information will be use for us to contact you (if needed) as part of our verification and delivery process.
Also, information will be use for marketing purposes like surprise you with gifts or cards =)
Yes. We are GTNC sole distributor in Singapore. Therefore, our products are 100% authentic.
Please see the list of ingredients on each product page.
Please contact us at firstname.lastname@example.org or send us a private message to our Instagram @gtnckorea_sg to arrange a consultation with one of our beauty experts. They are well-versed on every product we carry and even use them in their daily routines.
Please note that you can also find product reviews for each product, which are written by fellow shoppers.